Shipping policy
Moon and Mare Shipping Policy
At Moon & Mare, we take care in every detail — from the softness of your fabric to the way it arrives at your door. Below you’ll find our shipping guidelines to help you know exactly what to expect.
Processing Time
All orders are processed within 1–3 business days.
During high-demand periods or product launches, processing may take slightly longer, but we’ll always keep you informed.
Shipping Options & Delivery Times
We currently ship nationwide within the United States.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |
Delivery times begin once your order has shipped, not when it’s placed.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details.
You can track your package directly through the carrier link provided.
Shipping Carriers
We partner with trusted carriers such as UPS, USPS, and FedEx to ensure your order arrives safely and on time.
International Shipping
International shipping is not yet available — but we’re working on expanding worldwide soon.
Lost or Damaged Packages
If your order is lost or arrives damaged, please email support@moonandmare.com within 7 days of delivery.
We’ll work with the carrier to resolve it quickly and ensure you’re taken care of.
Address Changes
If you need to update your shipping address, contact us within 12 hours of placing your order.
Once a shipment has been processed, we cannot guarantee address changes.
Additional Notes
All orders are shipped from our Chicago-based fulfillment partner.
We currently ship Monday through Friday, excluding holidays.
Questions?
Email us anytime at support@moonandmare.com